PRIVACY POLICY

Last Updated: July 23, 2025

1. Introduction

Welcome to drchetandhongade.com. This website is owned and operated by Dr. Chetan Dhongade (“I”, “me”, “my”, “the Website”). I am committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how I collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of this Website and its services. As the owner of the data collected, I am the Data Fiduciary.

By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in drchetandhongade.com. This policy is not applicable to any information collected offline or via channels other than this website.

2. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect can be categorized as follows:

a) Information You Provide Directly:

• Contact Information: When you fill out the contact form, book a consultation, or communicate with us via email, you may provide us with your name, email address, phone number, and the content of your message.
• Health Information: If you choose to book a consultation or become a patient, you may provide sensitive personal data related to your health history, symptoms, and medical conditions. This information is treated with the highest level of confidentiality.
• Comments: When you leave comments on the blog, we collect the data shown in the comments form, and also your IP address and browser user agent string to help with spam detection.

b) Information We Collect Automatically:

• Usage Data: When you visit the Website, we automatically collect information about your device and your use of our site, such as your IP address, browser type, operating system, pages you viewed, the time and duration of your visit, and what site you came from.
• Cookies and Similar Technologies: we use cookies and similar tracking technologies to track activity on our Website and hold certain information. Please review our Cookie Policy for detailed information.

3. How Do We Use Your Information?

We use the information we collect for the following purposes:

• To Provide, Operate and Manage Services: To respond to your inquiries, schedule appointments, and provide you with the medical, Ayurvedic, or wellness coaching services you have requested.
• To Develop New Products & Features: For our website.
• To Communicate With You:
  • To send you administrative information (via emails), such as updates to our policies and other information relating to the website, and to respond to your comments and questions.
  • Either directly or through one of our partners, including for customer service, for marketing and promotional purposes.
• To Improve, Personalize, and Expand Our Website: To analyze usage data to understand trends, what content is popular, and how to improve the Website’s functionality and user experience. We use Google Analytics for this purpose.
• For Security: To monitor for and prevent fraudulent or malicious activity.
• For Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. What Do We Do With Your Information?

• When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
• When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
• Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

5. Data Sharing and Disclosure

We hold your privacy in the highest regard. We do not sell or rent your personal data to third parties. We may only share your information in the following limited circumstances:

a) With Your Explicit Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. We may share your information with third parties when we have your explicit consent to do so.

ⅰ. How Do You Get My Consent?

1. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
2. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

ⅰ. How Do I Withdraw My Consent?

• If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting/mailing us at drchetandhongade@gmail.com or posting us at At. Post. Chirayu Wellness Clinic, Ram Nagar, Maganwadi Road, Wardha – 442004, Maharashtra, India.

b) For Legal Reasons

• We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service, or
• In the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Website or the public.

c) Payment

• We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that completion, your purchase transaction information is not saved.
• Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
• PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
• For more insight, you may also want to read the terms and conditions of Razorpay on https://razorpay.com

d) Advertising Partners

• You may consult this list to find the Privacy Policy for each of the advertising partners of drchetandhongade.com.
• Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on drchetandhongade.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
• Note that drchetandhongade.com has no access to or control over these cookies that are used by third-party advertisers.

e) Third-Party Services

• We may share information with third-party vendors who perform services on our behalf, such as website hosting, email services, and analytics (e.g., Google Analytics). These providers are contractually obligated to safeguard your data and only use it for the purposes we specify.
• Privacy Policy of drchetandhongade.com does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
• You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
• In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
• However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies, in respect to the information we are required to provide to them for your purchase-related transactions.
• For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
• In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
• Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Links to Other Websites

Our Website may contain links to other websites that are not operated by me. If you click on a third-party link, you will be directed to that third party’s site. I have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Security of Your Information

We use a combination of technical, administrative, and physical security measures, to protect your personal information. We also take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. This includes using SSL encryption (HTTPS) for the entire website. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security as no method of transmission over the Internet is 100% secure.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

a) Log Files

This website, drchetandhongade.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

b) Cookies and Web Beacons

We use cookies to maintain the session of your user. It is not used to personally identify you on other websites. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

c) Google DoubleClick DART Cookies

Google is one of a third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to drchetandhongade.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ads and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

9. Your Rights (As a Data Principal)

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), Indian customers have certain rights regarding your personal data. These include:

• The Right to Access: You have the right to request a copy of the personal information we hold about you.
• The Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Withdraw Consent: Where we have relied on your consent to process your personal data, you have the right to withdraw that consent at any time.
• The Right to Grievance Redressal: You have the right to have any grievances regarding your data handled in a timely manner.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

a) CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

b) GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

8. Children’s Privacy (Age of Consent)

• By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
• This Website is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal data, please contact us immediately.

9. Changes To This Privacy Policy

• We reserve the right to modify/update this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here, of any changes that it has been updated and updating the “Last Updated Date” at the top of the page, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. You are advised to review this Privacy Policy periodically for any changes.
• If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

10. Contact Us / Grievance Officer

If you have any questions about this Privacy Policy or wish to exercise your rights, (e.g. If you would like to: access, correct, amend or delete any personal information we have about you), register a complaint, or simply want more information for the purposes of the DPDPA, CCPA/GDPR, contact our Grievance/Privacy Compliance Officer.

• Name: Dr. Chetan Dhongade
• E-mail: drchetandhongade@gmail.com, or
• Address (Post at): At. Post. Chirayu Wellness Clinic, Ram Nagar, Maganwadi Road, Wardha – 442004, Maharashtra, India. chetan